Frequently Asked Questions.
if you can't find your answer, contact us.
Absolutely yes. The protocol used on our site complies with the strictest security standards: this is why we rely on Shopify Payments and PayPal to carry out credit card transactions. Customer is fully protected.
Our products pass rigorous quality tests and comply with all the laws in force in the European Union regarding safety regulations.
We process orders very quickly and daily, by 11:30 am.
Pertanto, nel caso di eventuali ordini errati, consigliamo di contattare tempestivamente il nostro servizio clienti al numero (+39) 333 5713802.
We do changes and returns regarding rules of withdrawal right.
Shipping is free for orders placed in Italy and Spain.
Shipping costs € 8.00 for orders placed in: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, Monaco, Netherlands, Sweden, United Kingdom.
Shipping costs € 10.00 for orders placed in: Gibraltar, Iceland, Liechtenstein, Norway, Switzerland.
Shipping is handled by GLS for orders placed in Italy. DHL is our partner for foreign orders.
Shipping is made in 24/48 working hours (for Italy). For other countries shipping will take 3-7 days. Shipping tracking is available.
Per i prodotti personalizzati la spedizione ha tempi di elaborazione di circa 3/5 giorni lavorativi.
You will quickly receive a communication from our customer service as soon as the order is shipped and, at the same time, you will be provided with the shipment tracking code.
Yes, it is possible to choose to graduate the lenses for our glasses directly during the purchase process, with the guarantee of quality lenses. You can also bring our glasses to your trusted optician for the graduation.
Lens graduation is not applicable to all models.
Our customer service is always active and ready to help you in every moment.
We offer fast and secure shipping all over Europe.
100% Safe payments
The payments on our site are protected by the encryption of Shopify Payments circuits and by PayPal, leader in online payments.
Our products undergo rigorous quality tests and are guaranteed for two years.