Pursuant to the Consumer Code (Legislative Decree 206 of 6 September 2005), if the customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to JohNocera a reference to VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.
How to exercise the right of withdrawal?
To exercise this right, the customer must send to JohNocera, within 14 working days from the date of receipt of the goods, a return request via e-mail containing the following data:
-Product (s) purchased to be returned
-Order number and order date
This communication must be sent by e-mail to info@JohNocera.com within and no later than 14 days from receipt of the goods.
How to return the goods?
To make the return, the customer can contact us at info@JohNocera.com or on WhatsApp at (+39) 3421699247 by writing their order number. We will immediately communicate instructions, methods and times for the fulfillment of the return procedure.
The shipping costs of the goods to be returned will be, as per current legislation, charged to the customer and non-refundable.
The Customer must return the items intact, unused, with their original packaging and, for a better management of the return by JohNocera, attaching the return e-mail in the package.
Returns will not be accepted for products returned without the original packaging, which show signs of use, missing accessories and / or stickers or other defects and / or deficiencies that cancel the integrity of the product.
How is the return refunded?
The Customer will be refunded within 14 days from the day of receipt of the goods by JohNocera. The refund will be made for an amount equal to the cost of the products purchased and returned, from which a flat rate shipping cost of € 5.00 will be subtracted. The refund will be made through the same payment method chosen by the customer during the purchase and once payment is received, in the case of cash on delivery. However, the customer who paid cash on delivery will be reimbursed, by his choice, by bank transfer or via paypal. In case of payment by Paypal, the refund will be made by re-crediting the Customer's Paypal account. If the aforementioned methods for returning the goods are not respected, JohNocera reserves the right not to accept the return and not to refund.